Current as of: 04/11/2025
At Baaa Lawn and Gardening Services, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy is reviewed annually, or whenever significant changes occur to our operations or privacy laws.
1. Contacting Us About This Policy
If you have questions or concerns about this Privacy Policy, or how your personal information is handled, please contact us:
Email: baaalawnandgardeningservices@gmail.com
Phone: 0479 094 894
Address: Dandenong VIC 3175
2. Your Consent
By using our services, contacting us, or visiting our website, you consent to us collecting, using, and disclosing your personal information as described in this Privacy Policy.
We only collect information necessary for providing our lawn care and gardening services. If we ever wish to use your information for another purpose, we will request your consent first.
3. Why We Collect, Use, Store, and Share Your Information
We collect and use personal information to:
- Provide gardening, lawn care, and maintenance services.
- Arrange quotes, bookings, and invoices.
- Communicate with you about your property and service needs.
- Support NDIS participants who are plan-managed or self-managed.
- Improve our services and customer experience.
We only share your information when required to do so by law or with your consent.
4. What Personal Information We Collect
We may collect the following information:
- Your name, address, phone number, and email.
- Property details and service requirements.
- Payment or invoicing information.
- NDIS plan manager or coordinator details (if applicable), this includes NDIS number and plan dates
- Information from website forms, cookies, or analytics (such as IP address or browser data).
We only collect information relevant to our business operations.
5. Can You Deal With Us Anonymously?
You may choose to remain anonymous or use a pseudonym when contacting us, except where it is impracticable. For example, when we need access to your property to perform services or send out invoices using your personal information such as in the case of NDIS participants.
6. How We Collect Personal Information
We collect personal information directly from you when you:
- Contact us by phone, email, or through our website.
- Request a quote or book a service.
- Communicate with us through social media or messaging platforms.
We may also receive information from third parties, such as:
- NDIS plan managers or support coordinators.
- Online payment or booking platforms.
All information is collected lawfully and transparently.
7. When, Why, and With Whom We Share Information
We may share your personal information:
- With trusted service providers (e.g. accounting, IT, or website hosting providers).
- With NDIS plan managers or coordinators (if applicable).
- When required or authorised by law.
We do not sell or rent your personal information, and we do not share it outside Australia.
8. Marketing
We may occasionally contact you with updates, news, or special offers — but only if you have provided consent.
You may opt out of receiving marketing communications at any time by contacting us.
9. Improving Our Services
We may use de-identified information (that cannot identify you personally) to improve our business processes, website, and services.
10. Storage and Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored:
- Securely in password-protected systems or encrypted cloud storage; and
- In paper form, stored in a locked location.
Only authorised staff have access to personal information for legitimate business purposes.
11. Accessing and Correcting Your Personal Information
You have the right to request access to, or correction of, your personal information.
Please contact us using the details in section 1.
We’ll respond within a reasonable timeframe and may charge only for administrative costs associated with fulfilling your request.
12. Making a Privacy Complaint
We take privacy concerns seriously.
If you believe we’ve mishandled your personal information, please contact us so we can investigate and resolve the issue promptly.
If you’re not satisfied with our response, you can contact the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
13. Privacy on Our Website
When you visit our website or social media pages, we may use cookies and analytics tools to help us understand visitor behaviour and improve performance.
You can disable cookies in your browser if you prefer.
14. Policy Review
We review this Privacy Policy regularly to ensure compliance with Australian privacy laws and our business practices.
Any updates will be posted on our website, and significant changes may be communicated directly to customers.
Baaa Lawn and Gardening Services
South-East Melbourne, VIC